Unable to receive text or call Notifications on Versa.

[berlindaleigh]

I have tried all trouble shooting steps. I am using an iphone SE with my versa and the only notification I get is a reminder to move. I do not get any notification for messages or calls. if I go into the watch I can see the miss calls but there are no notifications. that came through to altert me of calls or messages. this is my third fitbit my last fitbit was an alta HR and it worked beautifully. Please help 🥺 My phone stays on silent due to the nauture of my job so I need this. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @berlindaleigh, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for having tried to troubleshoot this issue already, would it be possible for you to let us know exactly which troubleshooting steps have you tried? This will be very helpful fo us to check this further. 

Please remember that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
• For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
• You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. 
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

Now when it comes to clear Notifications, please restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, you will be able to clear them. 

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[berlindaleigh]

Thank you so much for your assistance. the following fix was found: hold the left button for a few seconds it will display wake screen and notifications. switch on the notifications. It is now working. 🙂

Sent from my iPhone

[MarcoGFitbit]

Hello @berlindaleigh, I hope you're doing well, thanks for taking the time to reply. 

I sincerely apologize for the delay in the response. I'm very glad your issue has been resolved, thanks for coming back and let us know. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!