Unable to remove old device from account.

[HMcQuaide]

I created my Fitbit account a couple of years ago with the Force Fitbit. I no longer have that but now I can’t get it off my account, it keeps trying to get info from it even when I hit delete device

Moderator Edit: Clarified Subject.

[LZeeW]

@HMcQuaide  Hello, and welcome to the forums!

I don't have a miracle answer for you, just ideas.  If you go to your account on the web dashboard, can you remove your Force from there?  On your web dashboard > click on the gear icon > Force > Remove this Force from your account at the bottom of the page.

On the app dashboard when you tap on the Account icon > Force > Remove this Force (at the bottom of the page), what happens?

If you still can't remove it, then you might need to contact Support directly.

[MarcoGFitbit]

Hello @HMcQuaide, have a warm welcome to the Fitbit Community. It's nice to see you too @LZeeW, thanks for all your help. 

@HMcQuaide, I appreciate your participation in the Forums and for sharing your experience with us. If you have already tried the troubleshooting steps kindly provided by @LZeeW and you're still unable to remove the Force from your account, please go to the Device Settings in the online Dashboard and try to remove it from here. Once you select your old device, you will be able to see "Remove this Force from your account".

I hope this can be helpful, give it a try and let us know the outcome. 

[SunsetRunner]

I want to permanently delete my account

[MarcoGFitbit]

Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have joined the conversation. Tell me, do you want to pemanently delete your Community account or your Fitbit account? Having this information will help us determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting for your reply.