Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to see new faces around! 
This seems like a very odd situation, since when did you start experiencing it? Have you force-closed the app already by double tapping the home button on your phone and swiping up the app? If so, please try to log out from the app, restart your phone and log back in. It's possible that the app is not updating the information with our servers correctly, which is why you're not able to reply to direct messages.
I hope this can be helpful, please give it a try and keep me posted in case you need anything else. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @SunsetRunner, thanks for taking the time to reply, I hope you're having a great day. 
When you're trying to reply to a message, is the person who sent you the message added to your friend list? are you getting an error message? If so, please take a screenshot and reply to me with it so I can check this further.
Thank you for your patience and understanding, I'll be waiting for your reply!
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @SunsetRunner, thanks for replying and answering my questions, I really appreciate it.
This seems rather odd, however, I would like to know if the person texting you is able to receive your responses. If they are or aren't, please let me know so I can forward this information to our team so they can take a better look at this.
Thanks for your patience once again, I'll be waiting for your reply.
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Prnorth thanks for joining the conversation, it's great to have you on board the Fitbit Community.
First of all, I would like to apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. Please note that when you send a message through the Fitbit app, you won't be able to see it on your side, only the recipient. Now, if the recipient is not receiving the message, please ask them to force-quit the app, then open it again to force a refresh. You can do this as well to remove the "new message" notifications in the app.
If you're still experiencing this issue after following these steps, please let us know.
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