help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to search foods in the app.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-24-2018 20:50 - last edited on ‎05-28-2018 07:36 by Moderator Alum

‎05-24-2018 20:50 - last edited on ‎05-28-2018 07:36 by Moderator Alum

Hi, 

 

i am unable to search any food on the app. When I tap the food icon, nothing appears. Can someone guide me to fix this as I would love to be able to log my food intake. I have an iPhone 7. 

Thank you 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎05-28-2018 08:24

‎05-28-2018 08:24

Hello @Charliebear, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. Tell me, since when have you experienced this situation? Have you updated the Fitbit app recently? Have you restarted your phone recently? If so, it's possible the app is not showing correctly the information in which case I would like to suggest you the following:

 

  • Force-quit the app by double tapping the home button on your phone, then swipe up the app. Open the app again and check if information is showing when tapping the Food tile. If this doesn't seem to work:
  • Log out from the app, restart your phone, log back in and check the Food tile. 

If the app is still not showing anything when you tap on it, please take a screenshot and reply to me with so I can check this further. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes