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Unable to sync Charge 2, date & time are not correct.

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‎05-26-2018 04:44 - last edited on ‎05-28-2018 07:38 by Moderator Alum

‎05-26-2018 04:44 - last edited on ‎05-28-2018 07:38 by Moderator Alum

Please help! 

I cant get my Chargw 2 to display correct date and time. Help article says there is a “sync now” button in app but I can’t see it? What am I missing!!?? 

Thank you xx

 

Moderator Edit: Clarified Subject.

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‎05-28-2018 08:34

‎05-28-2018 08:34

Hello @EDENHOPE23, I hope you're doing well, it's nice to see you around. Smiley Happy

 

Thanks for bringing this to my attention, since when have you experienced this issue? Have you  restarted your Charge 2 and your phone already? If so, I would like to suggest you to check the following:

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Please note that in order to locate the Sync Now button, tap on Account > Charge 2 and scroll all the way down. The option will be under "All-day Sync". If your Charge 2 is not listed under your name when you tap on Account, that means the tracker has not been paired to your account. To pair it, please follow these steps:

 

  1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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