help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to see sleep or HR data for the day.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2018 03:30 - last edited on ‎08-04-2018 12:13 by Moderator Alum

‎08-03-2018 03:30 - last edited on ‎08-04-2018 12:13 by Moderator Alum

Today I can't see last night sleep profile and average Heart Beat Rate for the whole day in my iOS and on a Dashboard. All other graphs and real-time parameters (HBR history, current HBR steps counts, distance etc) are displayed correctly. I suppose there are some problems with processing primary data on the server... 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎08-04-2018 13:23

‎08-04-2018 13:23

Hello @Sergeyk, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this to my attention. Tell me, is this the first time this situation has happened? Have you checked your online Dashboard or the app to check if the information has already updated? If the information hasn't updated, please reply to me with a screenshot of the Fitbit app and your online Dashboard so I can check this further.

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer