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Unable to see step tile in Dashboard.

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‎09-07-2018 04:46 - last edited on ‎09-10-2018 09:06 by Moderator Alum

‎09-07-2018 04:46 - last edited on ‎09-10-2018 09:06 by Moderator Alum

Flex2 has been working but it’s not syncing. I’ve tried recharging, updating app, reinstalling app, adding my existing flex2 as new device, & turning off Bluetooth. My steps are not syncing. I’m not even seeing the step tile anymore. Main tile is calories now. Tried editing tiles but there’s no step tile to be found. Help.

 

Moderator Edit: Clarified Subject + Format.

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2 REPLIES 2

‎09-07-2018 10:55

‎09-07-2018 10:55

Hello @DianeP122

Here is an article on Syncing
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

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‎09-10-2018 09:08 - edited ‎09-10-2018 09:08

In response to ACG

‎09-10-2018 09:08 - edited ‎09-10-2018 09:08

Hello @DianeP122, have a warm welcome to the Fitbit Community, it's great to have you on board. It's great to see you as well @ACG, thanks for all your help. Smiley Happy

 

@DianeP122, thanks for reporting this situation to me and for letting me know about the troubleshooting steps you've tried so far. Are you having trouble with the step tile only or is any other data not syncing correctly? Please note that usually when a tile is not showing in the Fitbit app is because of two different reasons:

 

  1. Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
    • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
    • Choose your tracker and follow the onscreen instructions to continue
  2. The tile has been removed from the Dashboard and is now invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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