Alta HR not syncing

[Jbeats]

Since the latest iOS update my Alta HR will no longer sync. I have tried resterting both my phone and my Fitbit but it still doesn’t work. Is my Fitbit faulty or is there a problem with the update? 

[ACG]

Hello @Jbeats

Here is a great guide, keep letting us know until it is working properly. 

Syncing Article
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

[MarcoGFitbit]

Hello @Jbeats, have a warm welcome to the Fitbit Community, it's great to have you on board. It's great to see you too @ACG, thanks for your insight about this situation. 

I appreciate you have reported this to me and for letting me know the troubleshooting steps you've tried so far. If you have already tried the steps listed in the link @ACG provided, my best recommendation would be setting up your Alta HR as a new device to reset the connection between the tracker and your phone. Don't worry, all the information already synced in your account won't be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.