Unable to set up Blaze back in to account.

[RBenson1]

Icon frozen. Trying to set up my blaze again. It’s finding it but says a number will come up to enter. Nothing happens. Icon frozen.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @RBenson1, thanks for joining the Fitbit Community, it's great to have you on board! 

I appreciate you have brought this to my attention. If you have already force-quit the app by double tapping the home button and swipe up the Fitbit app, please try the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Blaze one more time. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[RBenson1]

Did not help. 

[MarcoGFitbit]

Hello @RBenson1, I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.