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Unable to set up Charge 2 on iPhone 5.

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‎09-04-2018 12:22 - last edited on ‎09-05-2018 06:18 by Moderator Alum

‎09-04-2018 12:22 - last edited on ‎09-05-2018 06:18 by Moderator Alum

Hi

 

I've just got a new Fitbit charge2 and it won't pair to my iPhone5. It gives me the 4 digit number but just says connecting to Fitbit. When I checked my Bluetooth settings it kept connecting then disconnecting. Now it won't connect. This is very frustrating as its brand new. Any help would be most appreciated. 

 

Heath

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎09-05-2018 01:02

‎09-05-2018 01:02

Here is the setup information:

setup

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


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‎09-05-2018 06:22

In response to ACG

‎09-05-2018 06:22

Hi there @Heath48, thanks for joining us, it's always great to welcome new members to the Fitbit Community. It's nice to see you too @ACG, thanks for all your help. Smiley Happy

 

@Heath48, I appreciate you have reported this situation to us, at this moment, if you have already checked the information provided by @ACG I would like to suggest you the following troubleshooting steps:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Charge 2.
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Charge 2 one more time. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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