Unable to set up Charge 2 on iPhone 5S

[jimmccloskey]

Hi 

I have an iPhone 5s. 

Fitbit charge2 that was a family members.  They Ave given it to me. 

They removed the device from their account on the app. 

I have downloaded the app gone through set up and the app can not find the charge2.

i have updated phone software & reset phone and reset charge2 

turn BTooth off and on 

still no joy. Just hangs on “Searching”. 

Any oter ideas 

thanks. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @jimmccloskey, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience wtih us. Please note that it's possible that your Charge 2 still has a Bluetooth link with the previous phone it was paired to. If possible, please ask the person who give to you the Charge 2 to go to the Bluetooth settings on their phone and check if the tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. After that, try to set it up once again. 

If after trying this, your Charge 2 is still having trouble setting up, please check the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Charge 2
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the trackerone more time. 

I hope this can be helpful, give it a try and let us know the outcome.