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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @Odyssey13. 
@SunsetRunner, I appreciate your participation in the Forums and for sharing your experience with us. At this moment, if you haven't tried yet, please go to your old phone's Bluetooth Settings and remove any Fitbit device showing up in here. Then, try to set up your Ionic again if you're still having trouble setting it up, please follow these steps:
- Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
- Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
- Restart your Ionic by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
- If you can't set up after a restart, reboot your phone or tablet and try to set up again.
- If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Ionic one more time.
I hope this can be helpful, give it a try and let us know the outcome.
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Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @Odyssey13.
@SunsetRunner, I appreciate your participation in the Forums and for sharing your experience with us. At this moment, if you haven't tried yet, please go to your old phone's Bluetooth Settings and remove any Fitbit device showing up in here. Then, try to set up your Ionic again if you're still having trouble setting it up, please follow these steps:
- Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
- Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
- Restart your Ionic by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
- If you can't set up after a restart, reboot your phone or tablet and try to set up again.
- If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Ionic one more time.
I hope this can be helpful, give it a try and let us know the outcome.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @SunsetRunner I hope you're doing well, thanks for taking the time to reply and let us know your issue has now been resolved, I'm very glad!
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
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