help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active minutes not showing in app.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-24-2019 10:51 - last edited on ‎03-25-2019 07:42 by Moderator Alum

‎03-24-2019 10:51 - last edited on ‎03-25-2019 07:42 by Moderator Alum

The active minutes on my Fitbit ace are recorded on the app on my iPad for the last 5 days but before this there is a gap of about a month when they show zero. Going back further in time,my active minutes are there again.

Can anyone tell me why there is this gap? (The active minutes tile is there and my Fitbit has synced.)

Thank you

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎03-25-2019 07:51

‎03-25-2019 07:51

Hello @Caroline118 thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, are you able to see active minutes in the Ace before syncing it with your iPad? Have you tried to restart your Ace already? 

 

At this moment, I would like to ask you to to the online Dashboard and check if the information is showing up here, if it is, please try the following in the app:

  • Force-quit the app, then open it again.
  • Log out from the account, restart your iPad and log back in. 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes