08-12-2017
20:19
- last edited on
08-14-2017
07:36
by
MarcoGFitbit
08-12-2017
20:19
- last edited on
08-14-2017
07:36
by
MarcoGFitbit
I removed my Charge 2 in order to add it back because it wouldn't pair to my iPhone and now it won't add at all
Moderator Edit: Clarified Subject.
Best Answer08-14-2017 07:51
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-14-2017 07:51
Hello @Crw1019, have a warm welcome to the Fitbit Community, it's great to have you on board. ![]()
If the Fitbit app is unable to pair your tracker as a new device, please try the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else. ![]()
Best Answer08-20-2017 10:38
08-20-2017 10:38
Ended up having to remove my Charge 2 from my Bluetooth and then shut off my phone and restart my Fitbit. Next when I turned my phone back on I went to Fitbit app and to account>notifications and it paired successfully. Resolved issue
Best Answer08-21-2017 05:06
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-21-2017 05:06
Hello @Crw1019, I hope you're having a great day, thanks for taking the time to reply. I'm very glad your issue has now been resolved and that your issue has now been resolved.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! ![]()
Best Answer