Unable to set up Charge 2.

[Leximoo]

Hi, just bought a brand new charge 2. My iPhone 7 is upto sate with all its upgrades. My blue tooth is on, and I have only my Fitbit on there. However when you add the code it’s just on a connecting screen..... been trying for the last two hours. Any ideas would be brilliant. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Leximoo, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention and for letting me know you've been trying to set up your tracker already. At this moment I would like to ask you to follow these steps:

• Restart your Charge 2, then leave it plugged in and charging.
• Restart your phone.
• Make sure you have a strong WiFi signal.
• Make sure there are no other Bluetooth devices around as they might interfere with the setup process.

Then, please try to set up your tracker again:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue

In case the setup process gets stuck after you input the 4-digit code, please force-quit the app by double tapping the home button on your phone and swipe up the app. Then, try to set up the tracker again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else.