Unable to set up Charge 3.

[PaganPen]

I have tried setting up the Charge 3 with my iPhone 8 plus, but I just get error messages, first 24, then 8 as others have reported. I have tried restarting the C3, restarting the phone, removing all other bluetooth devices, many times over - still the error messages.

Then I tried setting it up on my windows 10 computer, downloaded the app, but it seems to be stuck in an endless cycle of buzzing and displaying the exclamation mark in a circle, until the app eventually gives up.

Is this just a faulty product? I really need some help. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @PaganPen, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far and for attaching some screenshots to your post. At this moment, I would like to suggest you to try the following steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Charge 3, then leave it plugged in and charging.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Charge 3 one more time. 

I hope this can be helpful, give it a try and let us know the outcome. 

[PaganPen]

Thanks for the attempt to help, but it still won't work. I think I will take it back to the shop.

UPDATE:

I exchanged it and the new one set up first time - so maybe a problem with that particular device.

[MarcoGFitbit]

Hello @PaganPen, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back to us and let us know you've exchanged your device. I'm glad your new one was able to set up and is working correclty, thanks for keeping us updated. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!