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Unable to set up Fitbit flex2 with iphone

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‎07-03-2017 15:11 - last edited on ‎07-04-2017 05:06 by Moderator Alum

‎07-03-2017 15:11 - last edited on ‎07-04-2017 05:06 by Moderator Alum

I need help getting my Fitbit to sync with my iPhone 

 

Moderator Edit: Clarified Subject.

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‎07-04-2017 05:23 - edited ‎07-04-2017 05:23

‎07-04-2017 05:23 - edited ‎07-04-2017 05:23

Hello @Clovery, thanks for joining the Fitbit Community, it's great to see new people on board! Smiley Happy

 

If your tracker is not able to set up to your account, I would like to suggest the following steps:

 

  1. Restart your Flex 2, then leave it plugged in and check that it's charging.
  2. Restart your phone.
  3. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices, if it is, tap on it and select Forget this Device. 
  4. Make sure you have a strong Wi-Fi signal or enough cellular data.
  5. Turn off every Bluetooth device around that might interfere with the setup process.
  6. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  7. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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