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Unable to set up Fitbit on Macbookpro

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‎08-17-2017 00:59

‎08-17-2017 00:59

Trying to install Charge 2 on Mac running Sierra 10.12.6. Keeps asking me to turn on bluetooth or to fit the dongle supplied with the Fitbit. Bluetooth is turned on, and there was no dongle supplied with the Fitbit. What to do now?

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‎08-17-2017 03:05

‎08-17-2017 03:05

@Redsteve  A Charge 2 needs Bluetooth 4.0 to connect.  How old is your Macbook and does it have Bluetooth 4.0?

The Charge 2 didn't come with a bluetooth dongle -- I read something somewhere that it is "optimized" to pair with a smart phone.  I have also read that if you contact fitbit directly, they will send you a dongle.

Fitbit Support

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎08-17-2017 03:51

In response to LZeeW

‎08-17-2017 03:51

Macbook is 2011 version but running latest ios. Will check Bluetooth version. Thank you.

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