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Unable to set up Flex back to account.

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‎03-10-2019 04:38 - last edited on ‎03-11-2019 07:33 by Moderator Alum

‎03-10-2019 04:38 - last edited on ‎03-11-2019 07:33 by Moderator Alum

MY Fitbit flex stopped syncing so I looked on line for support. I’ve tried turning Bluetooth off and on, switching phone on and off. I’m not able to reset flex as don’t have original charger. I tried removing the device and now I can’t set it back up, phone just doesn’t find the flex. Any ideas how I can resolve?

 

Moderator Edit: Clarified Subject.

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‎03-11-2019 07:36

‎03-11-2019 07:36

Hello @Sarah.Boden, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you to try the following:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Flex.
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Flex one more time. 

I hope this can be helpful, give it a try and let us know the outcome! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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