Unable to set up Versa Lite back to the Fitbit app

[Mamalmo5]

I’ve been having massive connection issues. I did all of the Bluetooth recommended things. So I deleted my Fitbit and tried reinstalling it on my app. Now I cannot get it to reinstall at all. Very frustrating. HELP!

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Mamalmo5 

It sounds like you deleted the Fitbit Versa Lite before unpairing it from your Bluetooth first. I’d try setting your Versa Lite up again as a new device. You won’t lose any of your data doing so. The only data lost will be anything that occurred after your last successful sync. 

To set up your Versa Lite as a new device follow these instructions carefully: 

1. On your phone, tap Settings > Bluetooth > the information icon next to Versa Lite > Forget This Device. If it doesn’t appear anywhere on your Bluetooth proceed to step #2
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. 
4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
5. Restart your phone.
6. Restart your Fitbit: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
8. Choose your Fitbit from the list and follow the onscreen instructions. When asked if you want to replace your Versa Lite say yes.

😃 Hopefully this will get you back up and running again. Please come back and let me know how it goes 

[Mamalmo5]

Sadly after trying all of this multiple times the past few days and it not working…..I had to reset our internet a few times then it finally got set up. Technology is a hoot!

thank you!😊

[SunsetRunner · Accepted solution]

Woohoo @Mamalmo5! 😃 I’m thrilled your up and running again! Please consider marking my solution steps above as best answer. Doing so helps others find answers quickly to similar issues. I’d appreciate it. I hope you have a beautiful weekend and as always Happy Stepping!