Unable to set up charge HR - Fitbit Community

Unable to set up charge HR

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Kristav

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My phone is finding the device but unable to complete the download. It's saying error 400. What can I do?

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DerrickS

Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

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Hi @Kristav, I'd recommend the following:

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS Bluetooth settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Use the replacement setup workflow to pair your tracker to your newly created account.

This should help you out, but let me know if it doesn't for some reason!

Derrick | Retired Moderator, Fitbit

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