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Unable to set up device, can't past Terms & Agreements.

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‎10-15-2017 12:34 - last edited on ‎10-16-2017 08:46 by Moderator Alum

‎10-15-2017 12:34 - last edited on ‎10-16-2017 08:46 by Moderator Alum

Hello

i have an iPhone running the latest iOS and trying to set my Fitbit back up. I log into my profile, select add device, select Charge HR. It then gives me the option to continue setup, which I press.

the next option is the T&C which I can’t get past. I press next and nothing happens.

 

any ideas??

 

TIA

 

Moderator Edit: Clarified Subject.

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‎10-16-2017 09:47

‎10-16-2017 09:47

Hello @Huggiesbear78, have a warm welcome to the Fitbit Community, it's great to have you on board.

 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime please reset your Bluetooth by going to your phone Settings > Bluetooth, turn it off, wait 15 seconds, then turn it back on and try to set up your tracker again.

I'm sorry for any inconvenience this issue has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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