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Unable to set up new Charge 2.

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‎10-14-2017 20:43 - last edited on ‎10-16-2017 08:38 by Moderator Alum

‎10-14-2017 20:43 - last edited on ‎10-16-2017 08:38 by Moderator Alum

I am unable to sync and connect my new charge 2. I have IOS. Any help is appreciated. I’ve already tried restarting my phone, turning on and off blue tooth. 

 

Moderator Edit: Clarified Subject.

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‎10-16-2017 09:16

‎10-16-2017 09:16

Hello @Laurah1297, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know the steps you have tried in order to try to resolve this issue. At this moment I would like to suggest you the following:

 

  1. Restart your Charge 2, then leave it plugged in and charging. 
  2. Make sure there are no other Bluetooth devices around that might interfere with the setup process.
  3. Make sure you have a strong WiFi signal.
  4. Restart your phone once again. 
  5. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  6. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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