help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to set up tracker - Not appearing on list.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-05-2017 15:07 - last edited on ‎07-06-2017 05:30 by Moderator Alum

‎07-05-2017 15:07 - last edited on ‎07-06-2017 05:30 by Moderator Alum

I have downloaded the app on my iPhone 7, and then select join Fitbit - then I just get the loading wheel constantly and it doesn't come up with any options to select my Fitbit type or model.

 

any help much appreciated.

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎07-06-2017 05:42

‎07-06-2017 05:42

Hello @Jamesrlaming298, thanks for joining the Fitbit Community, it's great to have you on board! Smiley Happy

 

In this particular case I would like to suggest you to update the app as we have just released a new update. Then go to your phone Settings > General > Date & time and make sure Set Automatically is enabled. Then, open the Fitbit app and tap on Join Fitbit. 

 

Additionally, you can create your account through the Fitbit website, then instead of tapping on Join Fitbit you can tap on Log in and access with your recently created credentials. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes