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Unable to setup Fitbit One

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‎12-30-2019 09:33 - last edited on ‎12-31-2019 13:05 by Fitbit Moderator

‎12-30-2019 09:33 - last edited on ‎12-31-2019 13:05 by Fitbit Moderator

My husband’s One stopped working correctly. Device not found. We tried every suggestion that I found in other threads.  What now?  His device is completely useless. 

 

Moderator edit: Subject for clarity

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2 REPLIES 2

‎12-30-2019 12:34

‎12-30-2019 12:34

Hello and welcome @SunsetRunner 

I understand your husband’s Fitbit One has stopped working properly. Can you tell me which iOS device you are trying to pair with? (Please include the model and version) Or can you please look here to see if the iOS device your using is indeed compatible with the Fitbit App: https://help.fitbit.com/articles/en_US/Help_article/1186

Also you stated you have tried every suggestion that you have found in other threads. I can then only assume that you have indeed tried restarting the Fitbit One. If not please look here: https://help.fitbit.com/articles/en_US/Help_article/1186

 

Best Answer

‎12-31-2019 13:04

In response to SunsetRunner

‎12-31-2019 13:04

Hello @SunsetRunner, it's nice to see you again participating here in the Community Forums, welcome back.

 

First, I'd like to appreciate your effort and patience troubleshooting your husband's One prior to posting. To better assist you with this, can you please let me know the specific Android mobile device your husband is using with the Fitbit One? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

@SunsetRunner Thanks for the helpful information that was shared in your post, your willingness to help is always appreciated. 

 

I'll be around.

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