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Unable to setup charge 2

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‎07-04-2017 08:16 - last edited on ‎07-05-2017 08:11 by Moderator Alum

‎07-04-2017 08:16 - last edited on ‎07-05-2017 08:11 by Moderator Alum

Fitbit charge 2 connects and disconnets from bluetooth and can't set up 

 

Moderator Edit: Clarified Subject.

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‎07-05-2017 08:38

‎07-05-2017 08:38

Hello @karensita91, have a warm welcome to the Fitbit Community, it's great to have you on board! Smiley Happy

 

Fitbit trackers do not connect directly to the Bluetooth on your phone, they connect through the Fitbit app. If your tracker is having trouble setting up through the app, I would like to suggest you the following:

  • Restart your Charge 2 and leave it plugged in and charging
  • Restart your phone
  • Make sure there are no other Bluetooth devices around that might interfere with the set up process. 
  • Make sure you have a strong Wi-Fi signal or enough cellular data.
  • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  • Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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