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Unable to setup device

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‎12-18-2019 11:43 - last edited on ‎12-19-2019 10:20 by Fitbit Moderator

‎12-18-2019 11:43 - last edited on ‎12-19-2019 10:20 by Fitbit Moderator

Can’t sync my Ionic. IOS updated to 13.3 last night and haven’t been able to connect since. 

 

Moderator edit: Subject for clarity

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‎12-19-2019 10:19 - last edited on ‎08-16-2025 15:08 by Fitbit Moderator

‎12-19-2019 10:19 - last edited on ‎08-16-2025 15:08 by Fitbit Moderator

Hello @ShelbyHahn, welcome to the Community Forums! It's a pleasure to assist you today.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

Looking forward to your reply, let me know if you have any additional questions.

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