help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup, the I agree on policy not happening

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-03-2017 18:25

‎10-03-2017 18:25

When I try to setup my device, can’t seem to go beyond I agree for privacy 

Best Answer
4 REPLIES 4

‎10-03-2017 18:27

‎10-03-2017 18:27

I can’t tap I agree on terms and policies. On tapping it is not proceeding 

Best Answer

‎10-03-2017 20:25

In response to P74

‎10-03-2017 20:25

I am having the same problem. I found that you can get past the screen by starting the process with Bluetooth turned off until it gives you an error to turn it on. I turn Bluetooth on and go back to the Fitbit app and then it just sits in searching forever and never finds my charge 2.

Best Answer
0 Votes

‎10-03-2017 20:27

In response to simcityfreak4

‎10-03-2017 20:27

In my case the blue tooth was off and have not got an error message

Pallavi
Best Answer
0 Votes

‎10-16-2017 15:47

‎10-16-2017 15:47

I have the same thing. Can’t click the terms and conditions button and proceed to set up my Fitbit flex. Same for any Fitbit device! Not sure if this is an IOS 11 issue?

Best Answer
0 Votes