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Unable to sign in on new iphone

‎02-28-2025 18:32

‎02-28-2025 18:32

I just got a new iphone.  I downloaded the fitbit app.  When I try to get it there are two options: Google login and fitbit login.  The fitbit option with my email and password doesn't seem to work.  The google option doesn't work, because the google email is my workplace email.  I don't see an option to switch to another google account.

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3 REPLIES 3

‎02-28-2025 18:35

‎02-28-2025 18:35

Never mind!!! I think I just figured it out!

Best Answer

‎03-01-2025 06:00

In response to ewalt

‎03-01-2025 06:00

Hi there @ewalt!

A warm welcome to the Fitbit Community!

Thank you for letting us know about this situation of the login with a new iPhone and for all your efforts.

I'm glad to know that you could solve this situation. Can you share with us which steps you've tried so others in a similar situation can try it out too? 

Best Answer

‎03-01-2025 12:38

In response to ewalt

‎03-01-2025 12:38

Hey can you please share what you did? I’m having the same issue.

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