Unable to sync Flex 2 with iPhone X.

[Blueeyedmiss]

Hey all , I’m having trouble syncing my flex 2 with my iPhone X , I had previously had it synced to my iPhone 8 with no problems at all . Any suggestions would be greatly appreciated. 

Thanks 

Moderator Edit: Clarified Subject.

[SteveH]

Do you still have your iPhone 8? If you do then go into the bluetooth settings and remove any link to the Flex 2 as this could be blocking connection to your new phone.

[MarcoGFitbit]

Hello @Blueeyedmiss, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for all your help. 

@Blueeyedmiss, thanks for your participation in the Forums and for letting us know about this issue. As @SteveH mentioned, please go to the Bluetooth settings on your old phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then try to sync your Flex 2 with your new phone. If your Flex 2 is still not syncing after doing this, please try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Blueeyedmiss]

Thanks for your comprehensive response greatly appreciated.
I managed to sync it to my new phone so thankfully I’m up & running ( well walking haha)
Have a great day & thanks again
Blueeyedmiss 👱‍:female_sign:

Sent from my iPhone

[MarcoGFitbit]

Hello @Blueeyedmiss, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!