Unable to sync Ionic after updating app.

[kcbaughan]

I updated my app the other day on my phone and now my Ionic will not sync. It says I'm connected, but will not update my data. Anyone else have this issue?

Moderator Edit: Clarified Subject.

[Stanfield89]

I have been having issues syncing my versa today I last synced it at 5pm. I can’t now connect my versa to my Bluetooth on my phone either. 

[MarcoGFitbit · Accepted solution]

Hello @Stanfield89 and @kcbaughan, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Have you restarted your tracker and your phone already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[kcbaughan]

I did turn the bluetooth from on to off again and that did not work in itself, but once I restarted the my watch it did finally reconnect to the bluetooth.

[kcbaughan]

I had to reset my bluetooth from on to off then back on, while that didn't work by itself, once I restarted the fitbit watch that was able to get my watch recognized by the phone again.

[kcbaughan]

I had to restart my fitbit and it worked! Thanks!

[Stanfield89]

Hello @MarcoGFitbit,

i have tried rued all of that and now it will not connect to my Bluetooth at all and I tried to set it up again and it won’t connect to the app.

[MarcoGFitbit]

Hello @kcbaughan and @Stanfield89. thanks for taking the time to reply, I hope you're doing well. 

@kcbaughan, I appreciate you have come back and let me know your issue has now been resolved, I'm very glad. 

@Stanfield89, thanks for sharing your experience and let me know you've already tried the troubleshooting steps listed earlier. If you're having trouble setting your device up again, I would like to suggest you the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply.