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Unable to sync my Fitbit to my phone.

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‎07-10-2018 13:34 - last edited on ‎07-11-2018 05:02 by Moderator Alum

‎07-10-2018 13:34 - last edited on ‎07-11-2018 05:02 by Moderator Alum

Won’t sync to my phone 

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎07-10-2018 20:03

‎07-10-2018 20:03

Try to restart your device. 

Here is a link on how to do it. 
http://help.fitbit.com/articles/en_US/Help_article/1186

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

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‎07-11-2018 05:05

In response to ACG

‎07-11-2018 05:05

Hello @Dwayne123, have a warm welcome to the Fitbit Community, it's great to have you on board! Thanks for all your help @ACG, it's always nice to see you. Smiley Happy

 

@Dwayne123, if you have already restarted your tracker as @ACG mentioned earlier and it's still not syncing, I would like to suggest you to try the following:

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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