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Unable to set up Flex 2 on iPhone 8+

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‎07-10-2018 09:01 - last edited on ‎07-11-2018 04:55 by Moderator Alum

‎07-10-2018 09:01 - last edited on ‎07-11-2018 04:55 by Moderator Alum

I just got my first Fitbit it’s a flex2. I charged it, downloaded the app but it just keeps searching. I turned off and on the Bluetooth cleared all other devices. It doesn’t show the Fitbit. I downloaded the new iOS 11.4.1. I deleted the Fitbit app and reloaded. Still nothing. What else can I do?  

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎07-10-2018 20:07

‎07-10-2018 20:07

Try restarting your flex 2. 

Here is a link on how to do it. 

 

Restart your FitBit
http://help.fitbit.com/articles/en_US/Help_article/1186

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

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‎07-11-2018 05:00

In response to ACG

‎07-11-2018 05:00

Hello @Jfuryk, thanks for joining the Fitbit Community, it's always a pleasure to welcome new members to our family! It's great to see you too @ACG, thanks for all your help. Smiley Happy

 

@Jfuryk, I appreciate you have brought this situation to my attention, if you have restarted your Flex 2 as @ACG mentioned and your phone is still unable to set it up, please try the following:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart Flex 2 again
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Flex 2 one more time. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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