Unable to sync my Fitbit with my phone.

[Goodkm57]

Trying to sync my Fitbit to my iPhone and it keeps looking instead of syncing.

Moderator Edit: Clarified Subject.

[SteveH]

I would try restarting your phone and then restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

https://help.fitbit.com/articles/en_US/Help_article/1866/

[MarcoGFitbit]

Hello @Goodkm57, thanks for joining the Fitbit Community, it's a pleasure for me to welcome new members! @SteveH, I appreciate your help with this situation, it's always nice to see you around. 

@Sue188, thanks for letting me know about this issue. As @SteveH mentioned, please try to restart your tracker and try to sync again. If your tracker is still not syncing, please check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps in order:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.