07-09-2018
16:12
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07-10-2018
06:42
by
MarcoGFitbit
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07-09-2018
16:12
- last edited on
07-10-2018
06:42
by
MarcoGFitbit
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My Fitbit is not syncing. So frustrated with it. I tried all of the recommendations and it still doesn’t work. Is anyone else having this issue?
Moderator Edit: Clarified Subject.
07-09-2018 23:58
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07-09-2018 23:58
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Was one of the things you tried a restart of the fitbit using the following procedure?
https://help.fitbit.com/articles/en_US/Help_article/1186/
If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

07-10-2018 06:45
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07-10-2018 06:45
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Hello @Sue188, have a warm welcome to the Fitbit Community, it's great to have you on board. It's always nice to see you @SteveH, I appreciate your help with this situation.
@Sue188, I appreciate you have brought this to my attention and for letting me know you've tried all the recommendations. As @SteveH mentioned, please try to restart your tracker and try to sync again. If your tracker is still not syncing, please check the following:
- Make sure the latest version of the Fitbit app is installed on your phone.
- The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
- Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
- Check that your Fitbit device's battery isn't critically low.
If your device still won't sync, try these steps in order:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone again.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it one more time.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

