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Fitbit device is unable to sync.

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‎07-09-2018 16:12 - last edited on ‎07-10-2018 06:42 by Moderator Alum

‎07-09-2018 16:12 - last edited on ‎07-10-2018 06:42 by Moderator Alum

My Fitbit is not syncing. So frustrated with it. I tried all of the recommendations and it still doesn’t work. Is anyone else having this issue?

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎07-09-2018 23:58

‎07-09-2018 23:58

Was one of the things you tried a restart of the fitbit using the following procedure?

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

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‎07-10-2018 06:45

In response to SteveH

‎07-10-2018 06:45

Hello @Sue188, have a warm welcome to the Fitbit Community, it's great to have you on board. It's always nice to see you @SteveH, I appreciate your help with this situation. Smiley Happy

 

@Sue188, I appreciate you have brought this to my attention and for letting me know you've tried all the recommendations. As @SteveH mentioned, please try to restart your tracker and try to sync again. If your tracker is still not syncing, please check the following:

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps in order:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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