Unable to sync/pair Blaze to iphone after

[nwallace80]

The battery died on my blaze one night.  After charging it I was unable to sync it to my phone.  First it would say there was an update to the tracker which would not update.  Now, as far as I know, that is not an issue now. 

I have removed the device from my account and now that I try to reconnect it I cannot get past the part where you enter the code into the phone that pops up on the blaze.  I enter it into the phone then it says "Connecting to Fitbit..."  and that is where it ends.  It will stay there and just spin, never connecting.

I deleted and reinstalled the app, I have restarted the blaze, hard rebooted the phone, yet that's where it ends.

It will connect to the phone enough to get the code but no further.  Any suggestions?

I looked on the forums and did not see anything that helped out.  Thanks.

[Rich_Laue]

@nwallace80, did you also remove the traker from your phone? This is done through the phones Bluetooth menu.

Is your app up to date? 

Have you restarted the phone and tracker?

BTW removing the tracker from your account, when it is a sync problem, at best will not help, but normally as you found out will add problems.  For tye app to know which tracker to sync, it needs the tracker to be attached to your account.

This means that the sync problem needs to be fixed before tye tracker can be setup.  The better thing to do is an add tracker, with the replace function, if it fails your tracker will still be connected. If it is  successful the tracker will have everything reset as if your setting it up for the first time, but with  no steps lost.