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Unable to sync with Go365 health app

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‎09-23-2019 10:25 - last edited on ‎09-24-2019 17:06 by Fitbit Moderator

‎09-23-2019 10:25 - last edited on ‎09-24-2019 17:06 by Fitbit Moderator

I have the Fitbit versa. I did the update Friday. Since then my Fitbit has not synced with my Go365 health app. How can I fix this?

 

Moderator edit: updated subject for clarity

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‎09-24-2019 17:52

‎09-24-2019 17:52

Hi @Cbaldwin. It's great to have a new member around!

 

Thanks for letting me know that you have the Versa, and the restart of your information. Let me help you with this situation. If the Fitbit app is updated to the latest version, I'd recommend to give a try to the following steps:

 

  1. Go to your fitbit.com dashboard and log in to your account.
  2. Click on the gear icon at the upper right corner.
  3. Click on settings from the drop-down menu.
  4. On the left you'll see a list of options, click on "Applications".
  5. Look for Go365 health app and click on revoke access.
  6. Once that is done, try reconnecting both accounts so they can sync.

 

If the issue persists, I'd recommend to get in touch with their support team, this way you'll receive further assistance and more details about how your data is transferred to Fitbit.

 

I'll be around, let me know if you have another question.

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