Unable to turn on Location Services for Fitbit app.

[Stephnicole2011]

I just installed the app and when I go to my phone’s settings > location services and scroll through the apps listed, fit bit is not there. I have tried uninstalling and reinstalling the app, and it doesn’t help. I haven’t been able to sync my device because I can’t turn on location services for the app. The app never asked if it could access location. Is there anything that will fix this? I tried it on an iPhone 7 and 8 and it won’t work on either phone.

Moderator Edit: Clarified Subject.

[LZeeW]

Hello @Stephnicole2011 and welcome to the Help forums.  Have you tried this path?  From your Settings > scroll down to the Fitbit app and tap on it > allow Fitbit to access location there.  Set your other permissions.

[Stephnicole2011]

Yes I have. There is no option for turning on location when I go to the
app. The only options I have are Siri, Notifications, Background app
refresh, and cellular data. Everything is turned on. This problem has to do
with the fact that the app never asked to access my location. iPhone
doesn't give apps the option to turn on location unless I get a pop up when
I launch the app for permission to access location. This is for any iPhone,
it's not just my personal phone.

[Stephnicole2011]

Yes I have. There is no option for turning on location when I go to the app in my phone settings. The only options I have are Siri, Notifications, Background app refresh, and cellular data. Everything is turned on. This problem has to do with the fact that the app never asked to access my location. iPhone doesn't give apps the option to turn on location unless I get a pop up when I launch the app for permission to access location. This is for any iPhone, it's not just my personal phone. 

[LZeeW]

@Stephnicole2011   What device are you trying to set up?  What version of the app are you using?  A app update is rolling out -- this might be a bug in the new version.  In addition to the items you listed, I also have bluetooth sharing, camera, media & Apple music -- plus location service at the top.

When you say you tried it on two phones, did you simply log into the app on the different phone or did you remove your device from your account and start all over again on the different phone?

[Stephnicole2011]

The Fitbit Inspire. I am using version 2.92.

I tried it on an iPhone 7+ by creating an account with my personal email. It wouldn't let me sync my fitbit device.

I tried it on an iPhone 8 with the same account, it still didn't work. Then I tried creating a whole new account on the iPhone 8 using a different email address, and it still didn't work. The problem I'm having is that because the app is not requesting to access location services, I am unable to connect my device to the app at all. My device has never been connected to my account on the app.

[MarcoGFitbit · Accepted solution]

Hello @Stephnicole2011 thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @LZeeW, thanks for all your help. 

@Stephnicole2011 I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for letting us know the troubleshooting steps you've tried so far. Please note that your phone does not need to reach location services when setting up a new devices in your Account. Judging by the information you have provided, it seems the first thing we need to do is set up your Inspire to your account. If your Inspire is not setting up correctly, please try the following troubleshooting steps:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Inspire:
   1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
   2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
   3. Press and hold the button on your tracker for 5 seconds. 
   4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all devices from the list of connected Bluetooth devices on your phone or tablet and try to set up the Inspire one more time. 

After setting up your Inspire, go to the Exercise tile and tap on plus sign at the far right of the tile, then tap on Track, your phone will show up the pop-up to enable Location Services.

Thanks for your patience and understanding, give this a try and let us know the outcome.

[Kekastner]

I have a Zip, so I can’t plug it into a computer. My iPhone 10 and iPad and didn’t update software:

- I’ve uninstalled and reinstalled the app

- I’ve tried adding location using website 

-All locations option isn’t clickable on the iPad meaning I can’t change setting on the iPad. —On my iPhone location doesn’t even show up. 

I’ve tried all advice and suggestions on the forum and there’s nothing else to try. 

Please help!!