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Unable to update/install app error message.

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This .... what do I do now?!? 

 

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Moderator Edit: Clarified Subject.

 

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Hello @LupusMom, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums, for sharing your experience with us and for attaching a screenshot to your post. At this moment, I would like to suggest you to restart your phone and try to open the app again. If you continue getting this message, turn off WiFi and open the app again. 

 

In case the message is still appearing, uninstall the Fitbit app, restart your phone and install the app back. Your Fitbit device can store up to 7 days of detailed information so when you open the app again you will be able to sync and the information will be stored. 

 

Thanks for your patience and understanding, give these steps a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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