Unlock with your phone

[HeadTrainer]

My Versa is saying unlock with phone. I go to the app on my iPhone, click on settings, on account, on device lock it asks me to change PIN. I do this by entering the new PIN twice afer unlocking with fingerprint and it says Change PIN failed so I click on continue and enter the original PIN and it says an unexpected error occured. Please try again later.

I've tried logging out and turning phone on and off and logging back in and this hasn't worked. I've also tried deleting the account and reinstalling and this hasn't worked either.

I need help as this has been happening since the beginning of December and I've been unable to use the fitbit since

[NellyG]

Try a factory reset of yiur Versa, using the button method if you cant navigate to the settings app and scroll down to About.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.