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Update on app, not working properly

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‎12-13-2019 13:10

‎12-13-2019 13:10

My app has updated, lost all data, all I can get now is calories burned, won’t let me add steps, sleep, heart rate, which is why I bought the charge 2 , have deleted app, reinstalled no change , don’t know what to do now,  it impressed at the moment

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‎12-13-2019 13:38

‎12-13-2019 13:38

Hello and welcome @Gillevs56 

I’m really sorry to see this has happened. Can you tell me the model and version number of your iOS device? (Example: iPad Pro 11 inch iOS 13.3, iPhone 6 iOS 12.4.3) Also what version of the Fitbit App did you update (current is 4.2)

Please keep me posted

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‎12-14-2019 14:33

‎12-14-2019 14:33

Hello again @Gillevs56 

I wanted to check back in with you to see if your issue resolved or do you need further assistance. Please let me know 😃

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