12-13-2019 13:10
12-13-2019 13:10
My app has updated, lost all data, all I can get now is calories burned, won’t let me add steps, sleep, heart rate, which is why I bought the charge 2 , have deleted app, reinstalled no change , don’t know what to do now, it impressed at the moment
12-13-2019 13:38
12-13-2019 13:38
Hello and welcome @Gillevs56
I’m really sorry to see this has happened. Can you tell me the model and version number of your iOS device? (Example: iPad Pro 11 inch iOS 13.3, iPhone 6 iOS 12.4.3) Also what version of the Fitbit App did you update (current is 4.2)
Please keep me posted
12-14-2019 14:33
12-14-2019 14:33
Hello again @Gillevs56
I wanted to check back in with you to see if your issue resolved or do you need further assistance. Please let me know 😃