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Updated App last night - lost all data

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‎03-09-2016 13:01

‎03-09-2016 13:01

Hi
I've been a fitbit user for over 2 years and have a flex and charge HR. I updated my app last night (iOS) and logged in again this morning and all data is gone.
The only data showing is my joined date and my personal details. I've logged onto the website and it's the same issue.
How do I get all my data back?
Thanks
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5 REPLIES 5

‎03-09-2016 15:24

‎03-09-2016 15:24

Hi, @Corinne_22 , updating your app should not have affected your data, as your data is stored on the Fitbit servers.  Is it possible that you joined twice?  Is there another email account that could have your data?

Sense, Charge 5, Inspire 2; iOS and Android

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‎03-09-2016 15:25

‎03-09-2016 15:25

Hi @Corinne_22,

Do you have more than one email? It's possible that you've logged into the Fitbit App using the wrong email.

Also, are you able to see your data on Fitbit.com?

Keep me posted and welcome to the Community!

Derrick | Retired Moderator, Fitbit
Best Answer

‎03-09-2016 15:26

In response to DerrickS

‎03-09-2016 15:26

@Julia_G You are too fast! 

Derrick | Retired Moderator, Fitbit
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‎03-10-2016 14:15

‎03-10-2016 14:15

Hi..I just updated my app ...and whenever I click onto the Fitbit app..all 4 of my data is gone..the only way I can get it back is by restarting my iPad , and all my data appears again ...but not in the order I put them in ....But it happens every time I log off the app 😔..any ideas?
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‎03-16-2016 20:26

‎03-16-2016 20:26

My wife updated her iphone app and all date for the prior to the update was gone.  We are looking for a solution.  She only had one email address associated with the account.  It has updated since then, but all data from before the update is gone.

 

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