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Updating Fitbit tracker

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‎12-02-2017 07:15

‎12-02-2017 07:15

I am trying to update my tracker and it won’t finish. It pops up a FBBluetoothDomainerror18

My Fitbit app is up to date. 

How can I fix this issue? 

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‎12-02-2017 07:38

‎12-02-2017 07:38

@brittshaw15

Try:

Go to your Bluetooth settings on your iPhone and find your tracker, tap the (!) exclamation point and select "Forget this device".

To pair your tracker's Bluetooth from the Fitbit app do the following:
From your mobile Dashboard tap the Account icon
Tap your tracker's picture on the left side
Tap Notifications; move the slide over till it turns green, then a pop-up message should appear requesting permission to set up your tracker to your iPhone's Bluetooth
Tap Pair when prompted too
Let the download complete, be patience.
Now do a sync

 

More info on how I completed the download
https://help.fitbit.com/articles/en_US/Help_article/2047

Forget your device video
https://www.imore.com/how-to-fix-bluetooth-iphone-ipad

Syncing Article
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

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