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‎12-21-2016 14:28

‎12-21-2016 14:28

Since the last upgrade my Fitbit says wrong time, and I tried to remove Fitbit from phone to restart and after putting in 4 digit pin nothing happens... any help would be appreciated 

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‎12-22-2016 04:47

‎12-22-2016 04:47

Hello @Krissy75, and welcome, it's great to have you on board! Smiley Happy

 

In this situation I would like to suggest to restart your tracker. Then, plug it in and make sure it's charging. After restarting it:

  • Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices, if it is, tap on it and select Forget this Device. 
  • Restart your phone.
  • Try setting up your tracker once again making sure there are no other Bluetooth devices around that might interfere with the process.

Give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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