V 4.26 - Streak is reset

[bry1216]

My Streak was approaching 1,400 and now it states 9 consecutive days on 10/4/2024.

They say it should be solved by 10/11/2024 in V 4.27.

Cowboy up and Hold On for the ride again!

[dwin]

@bry1216Can I ask who gave you the 10/11/2024 date? Thanks!

[bry1216]

Yes, I was on phone with Fitbit.

Charlyn

The Fitbit Customer Care Team

[dwin · Accepted solution]

@bry1216 V4.27.1 is out and it still does not work

[bry1216]

If you call Fitbit support, ask for manager (if you can ask for Charlyn).

My calculation show 12 consecutive days which is the release of V 4.26.1 - This was the issue!

I wonder if I could re-load V 4.26.0 - Maybe Fitbit Support can assist with that.

Also we need people to report this to Fitbit Support in a call.

[bry1216]

Hi Dwin,

I was updated last night and it does not work for me either.   No Streak information!!

I have reopened my case with support.

[dwin]

@bry1216  I have asked about reloading a version of the software works - while we wait for programmers to fix the current version, but have gotten no response. For many this is now the 45th day since the app stopped working.

[magnetix]

It's the 26th update in 10 months. 

[magnetix]

@bry1216How does your answer that V4.27.1 is out and still does NOT work become the best answer? 

[bry1216]

It means the latest release was a promise from Fitbit Customer Care Team "Charlyn" did not work as expected!  Now we wait for another fix from this team.