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Versa 2 didn't track sleep stages

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‎01-20-2021 06:04 - last edited on ‎01-21-2021 11:17 by

‎01-20-2021 06:04 - last edited on ‎01-21-2021 11:17 by

I am current with my Premium subscription, but my Versa 2 failed to record sleep phases and score for my 9-hr sleep last night, which was not broken into smaller periods of sleep. Is there anyway to recover this information, or have the app re-analyze and provide it?

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎01-21-2021 11:15

‎01-21-2021 11:15

Hi @UticaCraig, it's nice to see you again in our Community Forums.

 

Thank you for sharing the details of the issue you’re experiencing. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. You can find more information about sleep stages at What should I know about Fitbit sleep stages?

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-21-2021 13:48

In response to LiliyaFitbit

‎01-21-2021 13:48

Yes, I went ahead and contacted support. They have decided to try changing the sleep setting to sensitive to see if it helps to restore the data, which I doubt. I will post here so that if others have the same issue they will know the various steps I've taken. I certainly don't need information about sleep stages, especially since they no longer appear. But thanks. I still suspect that the update has messed with the recording of sleep stages and other info, like the sleep score.

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