Versa 2 is stuck in download

[wandakc]

My versa 2 is stuck at 3/4 screen download and not matter how many times I delete app, turn off my phone, turn off the Fitbit it still isn’t working. I don’t know what else to do!  I’ve tried to use my iPad and that isn’t working either 

[Holtzmann]

Which phone do you have? Which iOS? Is your app up to date? 

[wandakc]

iPhone 8 and yes I just updated 

[Holtzmann]

Try doing a factory reset like so:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates they initiated the factory reset. 

[wandakc]

Thank you so much!  Got it working again!! 

[Holtzmann]

Great to hear that! 

If it worked, feel free to mark my previous post as a solution to your problem! That also helps others to see it faster 😃