Versa 2 loses Bluetooth connection

[alexey55]

I am a Fitbit user for over ten years. Recently purchased Versa 2.  A big disappointment. It loses Bluetooth connection 5-10 times a day. I receive no massages, no phone calls. Nothing. Practically useless.

Reinstalled the app 3-4 times. Did the "forget this device" 10-20 times. Same result. After 10-15 minutes the watch is not connected to the Bluetooth of my Iphone Xs. Looks like will have to return to Costco. 

Sad.

[LizzyFitbit]

Hi @alexey55. Good to see you here.

Thanks for taking the time to troubleshoot your Versa 2 on your own and let me help you to keep your watch connected to your iPhone XS. Even though you've tried some steps, please try the following to reconnect your watch to your account and monitor its behavior:

1. Remove the Versa 2 from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Force quit the Fitbit app and reboot your phone.
4. Restart your Versa 2.
5. Open the Fitbit app and set up your watch as a new device.
6. Once the process is completed, tap on your profile's icon > Versa 2 > Notifications and accept the prompt to pair via Bluetooth.

I'll be around, keep me posted.

[NicolaiC]

I’ve tried all those. Restarting the phone normally works but the connection fails again with 24h. There must be a solution other than restarting day in and day out - I’ve used Fitbit for 4 years but this problem seems to have started only after getting iphone11. Software bug needs fixing most likely