Active hours and sleep not syncing

[Cnpotter87]

Active hours and sleep are not syncing from my Fitbit Blaze watch. I’ve restarted my watch, deleted and redownloaded the app, made sure my watch was disconnected from my old phone, updated my phone, and did trouble shooting from the website. Everything else is syncing- steps, floors, etc- but not those. The last time those two items synced for me was on Wednesday May 27th.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cnpotter87.

I am sorry to hear your active hours and sleep are not syncing from your Fitbit Blaze. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since your device is syncing and you can see your other stats, I recommend restarting the tracker and doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article. 
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account. Please check if your device is updated to the latest version: How do I update my Fitbit device?

Check if you can see your active hours and sleep. You can find more information about tracking sleep at How do I track my sleep with my Fitbit device?

Keep me posted on the outcome. 

[Cnpotter87]

Thanks @LiliyaFitbit. I actually tried all that before I posted to the forum. I ended up buying a new Fitbit Inspire. My Blaze stopped holding a charge not long after I posted to the forum.

[LiliyaFitbit]

Hi @Cnpotter87, thank you for your reply. 

I appreciate your efforts and the additional details. Thank you for being a Fitbit customer, I hope you continue enjoying the Fitbit experience and your new Fitbit Inspire without any issues. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!

[aqf]

I've had a Charge2 for a bit over two years. I bought this model to track sleep and heartbeat. Last night, it didn't record any sleep at all, even though it recorded my heartbeat throughout the night (and the heart rate is consistent with my having been asleep, not to mention that I feel reasonably rested). I've hard-started my iPhone, updated iOS, checked that the Fitbit app is updated, restarted the Charge2, and both the app and the dashboard are showing a total blank on the sleep panel. What else can I try?